At our company, customer satisfaction is our priority. We are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a 180-Day Return and Exchange Policy under the terms below.
1. 180-Day Return & Exchange Guarantee
Customers may request a return or exchange within 180 days of receiving their order.
To be eligible, the item must:
- Be in its original condition
- Be unworn, unused, and undamaged
- Include original packaging when possible
- Not show signs of misuse or intentional damage
2. Defective or Incorrect Items
If you receive:
- A damaged product
- A defective item
- An incorrect item
- A product different from your order
Please contact us within 7 days of delivery and provide photos or videos for verification.
Once approved, we will offer:
- A replacement item
- A full refund
- Or another suitable solution based on the situation
3. Custom-Made Products
Customized products made according to customer-provided photos, designs, specifications, or special requests are generally non-returnable and non-refundable unless:
- The product arrives damaged
- There is a manufacturing defect
- The item differs significantly from the approved design
4. Return Process
To request a return or exchange:
- Contact our customer service team.
- Provide your order number and reason for return.
- Submit photos if required.
- Wait for return authorization instructions.
- Ship the item to the designated return address.
Unauthorized returns may not be accepted.
5. Refunds
After receiving and inspecting the returned item:
- Approved refunds will be processed to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error.
6. Exchange Policy
Customers may request an exchange within 180 days if:
- The item is defective.
- The wrong item was delivered.
- Another size or color is needed (subject to availability).
7. Return Shipping Costs
- If the return is due to our mistake, defect, or shipping damage, we will cover the reasonable return shipping cost.
- For customer preference returns, the customer may be responsible for return shipping expenses.
8. Non-Returnable Items
The following items may not qualify for return:
- Personalized or custom-made products
- Products damaged through misuse
- Products altered after delivery
- Items returned beyond the 180-day return period
9. Contact Us
For return, refund, or exchange requests, please contact us:
Email: 2792683858@qq.com
Phone / WhatsApp: +86 181 2375 2190
Address:
Room 303, No. 101 Huangmabu Road, Huangmabu Community, Hangcheng Street, Bao’an District, Shenzhen, Guangdong, China
Our Promise
✅ 180-Day Return & Exchange Guarantee
✅ Quality Inspection Before Shipping
✅ Worldwide Shipping
✅ Fast Customer Support
✅ Custom Orders Welcome
Your satisfaction is our commitment.